Internal Business Development Executive

Title: Internal Business Development Executive

Department: Internal Sales

Reports Directly to: Sales Office Manager

Role Purpose

The Internal Business Development Executive will work in close partnership with the external sales team to increase member engagement, identify and develop sales opportunities and support growth across allocated sales areas.

The role will build productive relationships with existing members, follow up on new member opportunities, support the onboarding of new members and promote relevant campaigns, services and supplier opportunities. The successful candidate will use a structured, consultative and member-focused approach rather than hard selling.

Key Responsibilities

• Plan and complete structured outbound calling activity in line with agreed objectives and priorities
• Develop and maintain effective relationships with existing members
• Understand member needs and identify appropriate opportunities, campaigns, services and sources of support
• Follow up on new member leads and support new members through the onboarding process
• Promote agreed member, supplier and sales campaigns
• Make and receive calls from members and suppliers as required
• Work closely with the external sales team, sharing relevant member intelligence, opportunities and agreed follow-up actions
• Maintain accurate and timely records of calls, outcomes, actions and opportunities with the relevant systems
• Follow up on agreed actions within the required timescales
• Share successful approaches and best practices across the team
• Monitor activity and outcomes, providing clear and accurate monthly progress reports
• Contribute ideas that improve member engagement, team effectiveness and campaign performance
• Deliver a consistently high standard of service to members and suppliers

Essential Experience and Skills

• Previous experience in outbound telephone-based sales, business development or customer engagement
• An excellent and professional manner
• Strong questioning and listening skills, with the ability to identify member needs and buying signals
• A consultative approach to sales and relationship development
• The resilience and confidence to handle objections professionally
• Strong written, verbal and interpersonal communication skills
• Excellent time management, organisation and follow-up skills
• The ability to manage competing priorities and meet agreed deadlines
• Strong attention to detail and an analytical approach
• The ability to work proactively and independently while contributing effectively to a close-knit team
• Confidence in reporting activity, progress and results
• Proficiency in Microsoft Office, including Excel, Work, PowerPoint and Outlook
• The ability to learn and use relevant customer, sales and reporting systems

Personal Attributes

• Positive, confident and results focused
• Self-motivated, disciplined and accountable
• Curious and willing to ask effective questions
• Comfortable working towards agreed objectives and targets
• Able to build strong partnerships with members, suppliers and colleagues
• Open to change, new ideas and constructive feedback
• Committed to continuous personal and team development
• Calm and professional when managing pressure or challenging situations
• Imaginative and willing to suggest practical improvements

Performance Expectations

Success in the role will be assessed through:

• Delivery of agreed outbound activity and campaign objectives
• Quality of member conversations and follow-up
• Identification and progression of relevant opportunities
• Timely completion of agreed actions
• Accuracy and completeness of activity records
• Contribution to member engagement and external sales team priorities
• Quality and timeliness of monthly reporting
• Positive collaboration with colleagues, members and suppliers