Internal Business Development Executive

Title: Internal Business Development Executive

Department: Internal Sales

Manager: Head of Sales & Marketing

Reports Directly to: Head of Sales & Marketing

This position suits a friendly person who has the drive to achieve results through a logical and systematic approach. The job environment requires motivation and effective time management skills to ensure results are delivered within the set time frames. The person fulfilling the role would enjoy challenging situations and can work within the broad parameters of the organisation. The ideal person will have experience with outbound calls and be positive, self-confident, self-motivated, imaginative, inquisitive, self-disciplined, and have an excellent telephone manner.

Job Summary

• Work in close collaboration with the external sales team to grow their areas
• Develop and maintain relationships with existing members (customers)
• Follow up on new member leads and onboard new members
• Sell promotional campaigns
• Share best practice
• To make and receive calls from members and suppliers as necessary

Performance Standards

• Outbound calls experience is essential
• The ability to identify the buying signals (no hard sell)
• An excellent telephone manner
• Have the resilience to overcome objections
• Capable of working under pressure to meet necessary deadlines and initiatives
• The ability to interface and relate to people from differing backgrounds and statuses
• Deliver results from objective driven activities both individually and from within the team
• The ability to function independently of supervision and be a good decision-maker
• Bring new ideas and initiatives to the department
• Have openness to change
• Willingness to accept constructive criticism and handle pressure in a professional manner
• Excellent customer service skills
• The ability to report progress and results monthly

Personal Attributes

• Experience in outbound calls
• Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook
• A winning attitude with a drive to do well
• Excellent telephone manner
• Self-motivated, with the ability to work proactively on own initiative as well as within a close-knit team
• Excellent time management and organisational abilities
• Strong analytical approach and attention to detail
• Excellent communication (written, verbal) and interpersonal skills
• Target-driven and able to motivate other team members
• Strong partnership and relationship-building style with members and suppliers
• A commitment to developing self and others
• Ability to work to deadlines