Send NMBS queries to the Report Centre

Posted on 14 Aug 2019

Send NMBS queries to the Report Centre

Merchants and suppliers are being reminded to use the NMBS Report Centre as the central hub for all their account invoice queries, as the Buying Society continues its efforts to streamline its administration processes and make life easier for its members.

The NMBS Report Centre is an online platform that allows merchants and suppliers to log on and register invoice queries, as well as seeing if they have any unpaid invoices, and the status of any queries they have already raised. They can also log transfer requests, see a snapshot of their account information, their turnover reports, and access the contact details of their NMBS Business Development Manager.

Previously, NMBS members used the Report Centre to retrieve all their invoices and credit notes, however in October 2018 NMBS created its Document Centre, which is the secure portal from which members can retrieve invoices, credits and statements. However, the Report Centre is still where members should visit to raise debit notes and for prompt query resolutions.

 NMBS’ Allocations & Credit Control Manager, Joanne Coates, explains: “We’ve had a great response to the new Document Centre, but it’s important for members to remember they can still log in to the Report Centre to log any invoice queries they may have. They can raise a debit note against an invoice with which they have an issue, and also see if suppliers have responded to any previous queries they have made.”

Another feature available from the NMBS Report Centre is to make transfer requests, if members are already dealing with a supplier but would like to move the business to NMBS to maximise their rebate.

The vast majority of our members always give reasons for non-payment and recognise that should query details not be provided and a debit note raised, the supplier will be paid in full, thus reducing the likelihood of achieving a prompt and satisfactory query outcome.

There are many reasons why merchants may wish to query an invoice they have received, such as if they believe the price on an invoice is incorrect, if they have received the wrong or damaged product, if goods have not been received, or even simply because the invoice is dated on the 31st of one month, and the goods were not received until the 1st – meaning the invoice won’t be paid until the following pay run.

 For all these issues, merchants should raise a debit note against the invoice at the Report Centre. On the debit note they can select any of a number of pre-existing reasons why they are querying the invoice, or they can input their own reason for the query.

All invoice information is automatically transferred over to the Report Centre from NMBS’ back office system, meaning all members have to do is create the debit note, state what the problem is, fill in their contact details and hit send.

The debit note is then sent directly to the supplier, who can use the Report Centre to respond to the query and ensure all issues are dealt with swiftly and efficiently.

The Report Centre can be reached by signing into your account on www.nmbs.co.uk, then navigating to the Report Centre. All NMBS members and suppliers will have already received their personalised login details, but anyone who needs help logging in should contact NMBS’ IT department at it.department@nmbs.co.uk.

For more information on how to use the Report Centre, contact NMBS on 0116 253 0531 or visit www.nmbs.co.uk.

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